Are you ready to be a VIP Lusso Lovely?
Do you LOVE wax melts, making your home feel wonderful and the idea of a lovely surprise each month?
If so this is for you! As a VIP Wax Melt Club member you receive a beautifully themed box each month that includes 5 luxury wax melt bars in exclusive scents not available to buy in any other way
As a VIP Lusso Lovely each month you will receive:
♥ New & exclusive theme each month designed by Tara
♥ 5 Luxury wax melt bars each in an exclusive scent
♥ VIP discount code for your personal use for the lifetime of your subscription
♥ Advance purchase access for new products and collections
♥ FREE delivery for your subscription box
♥ FREE online monthly event hosted by Tara to explore the theme & box together
♥ Saving of £8 on the normal price of individual wax melts RRP £4.19 each + Postage
** PLEASE DO NOT ADD ANY OTHER ITEMS TO YOUR ORDER - SUBSCRIPTIONS MUST BE ORDERED ALONE OR YOUR ORDER WILL BE CANCELLED**
Terms of Subscription
Minimum 3 month subscription period
You will be billed each month on the 1st of the month
Your subscription box will be sent out on or around the 12th of each month
You can cancel at any time after your initial 3 month period
You must cancel before the 12th of the month for no further payments to be collected. If you can cancel on or after the 12th of a month you will have one further payment and box created for you.
Once your subscription ceases so too does your VIP discount code and benefits
Every subscription box is sent to the address listed on your account under my subsections as per the 1st of each month - if you change address pls change it before the 1st of the month to ensure it arrives at the correct address
If payment is not successfully collected after several automated attempts your membership will automatically cancel and your account will be registered as in default with an outstanding balance to be collected.
All parcels are sent via Royal Mail 48 hour tracked service unless stated otherwise
Delivery is 48hours from point of dispatch which is usually 1 -2 business days from point of order but may increase during peak periods.
Once your parcel is dispatched an email will be sent along with your tracking information.
- You have 14 days to return after an order has been delivered
- Items are to be returned in the original undamaged packaging, in a saleable/brand new condition. This excludes wax melt selection boxes for safety & hygiene reasons
- Items not in their original packaging or damaged in any way will be rejected
- Uno Lusso Ltd does not cover the shipping cost of any returns
- Return requests after 14 days will not be considered/approved
FAULTY/DAMGAED GOODS POLICY:
Every parcel is inspected and photgraphed at point of sealing the parcel for dispatch. On very rare occasions goods can become damaged in transit. Customers must check ALL ITEMS thoroughly after a delivery has been made. Damage must be reported within 5 days of delivery. Damage claims made after 5 days are not valid and Uno Lusso Ltd is not obligated to process a claim.
HOW TO RETURN:
- Email email@example.com and include your order number, the email addressed you placed the order with and a photo of the damage to the item and the outer box / packaging. You must retain the outer box and all packaging to submit a claim.
- We do not cover the delivery costs of any returns
- When items arrive safely back to us, they are quality checked and a returns decision finalised.
- You will receive an email confirming this and the relevant refund or replacement will be confirmed.
- Please allow up to 5 working days for any resulting refund to be processed
- Shipping costs are none refundable
*It is the customers responsibility to ensure items arrive safely back to us within 14 days from delivery. Uno Lusso Ltd reserves the right to refuse a full refund if the item returned is damaged due to lack of packaging or not as originally described at the time of the returns request or is not returned within the stated time period.