When you first subscribe you will be sent a welcome email with a VIP code that you gives you an automatic 10% off all products for your lifetime as a VIP member. Just enter this code (it is unique to you and will only work for your account) at checkout in the discount code box. This is after you click checkout but before you make payment.

Each month you will receive a confirmation that your payment has been processed and that your box is in production. Once your parcel is dispatched somewhere around the 15th of the month you will be sent a further email with your tracking code. This usually takes around 48 hours to arrive but can vary in some locations.

We really hope that you love the VIP Wax Melt Club so much that you stay subscribing however if at any point after the initial 3 month period you wish to cancel you can either do so by logging into your account on our website OR by contacting our customer service team on hello@unolusso.com 

We are only able to offer such a significant savings on a unique theme each month by having a fixed number of products we can make together at once in advance. We cannot achieve savings on supplies and labour costs unless we know in advance how much stock to purchase and as these are all unique scents each month and won't be available via any of our collections we cannot use stock not sold so we need to be able to plan ahead to be able to share those costs savings with you. Each box should actually cost you over £21

The fun of a subscription box is not knowing what is coming - its a little like getting a gift each month! Rest assured we prepare our ideas and test our fragrances months in advance - we don't release a theme unless we are totally in love with it ourselves - every wax melt in a subscription box is made to the same standard as our collection wax melts. Beautiful premium fragrance oils, our unique soy wax blend, precision craftmanship and all made here at the Candle Barn by us! No dirty factory, no cold warehouse distorting your wax, no dyes or glitters disguising the quality. Absolute luxury just at an afforable price

Each month you can choose to just tear open your box and explore the scents in your own time OR you can join Tara and other Lusso Lovely VIPs online and Tara will host a discovery LIVE and talk you through each wax melt, the ideas behind the theme and what each scents as well the inspiration behind it. Previous events have been quite lovely social events - so grab a glass of something fizzy and join us as we discover these beautiful scents together! Each month when your box is dispatched you will be sent the details of how and when to join Tara an if you're not available the recording will be sent to you anyway to watch in your own time!