OUR PROCESS

Whether we're making rooms sprays or wax melts, beautiful gift hampers or candles one thing that will always be true is our relentless pursuit of beauty.

We want your home to look and smell beautiful and so we spend a huge amount of time sourcing materials to give your home some glam but without blowing the budget or compromising your health.

Our days are spent in Cambridge in our studio where our time is spent developing new fragrance blends, testing new products, talking to our Lusso Lovelies online, managing your orders and wrapping up your beautiful parcels.

We are nearly always available on Instagram, Facebook or our Live Chat facility - so if you need us you will nearly always get an immediate response.

This is a family business. We are in love with what we do and the products we create and we want a little of that magic to arrive in your home. So you'll find us hard-working, friendly and helpful and we respond extremely well to those that treat us the same.

In almost every parcel you will find extra little treats and samples from us and every month we send out free goodies to those we feel need a little boost and "lussolove - this has lead to a whole movement of #LussoLovelies who use our products to spread a little love in their world with random acts of kindness. It's one of the things we're incredibly proud of!

OUR PROMISE TO YOU

  • While we are inspired by Italy all of our candles, wax melts and fragrance products are made by hand in Cambridge UK - ALWAYS
  • No use of paraffin based products - EVER
  • Cruelty-free materials and products - ALWAYS
  • Vegan friendly wax and fragrance - ALWAYS
  • CLP Compliant - EVERY TIME
  • Complete commitment to customer satisfaction - ALL DAY, EVERY DAY
  • All orders dispatched within one business day (except made to order / personalised products) - ALWAYS